WHAT IS YOUR RETURN/EXCHANGE POLICY?
We are happy to offer returns on all non-sale merchandise within 30 days of receipt in the U.S. All sales are final for international customers. All returns or exchanges must be unwashed, unworn, unused and in their original condition with invoice and tags attached. All returns request must be submitted to email@example.com.
All items that are eligible for return should have a valid return authorization number.
Sale merchandise is final sale and not eligible for return or exchange.
Please note, we only process returns and exchanges that were purchased via the online store. Garments purchased from department stores or specialty stores must be returned to the store in which it was purchased. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.
HOW SHOULD I SHIP MY RETURN/EXCHANGE?
In order for us to process your return as quickly as possible, please make sure to include a copy of the return authorization form in the box and label the outside of your box with RA#. Place all items in their original packaging into a secure box or envelope mailer. Drop the package off at a UPS location or to your selected carrier.
When will my credit card be refunded?
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, refund will be credited back to the original form of payment. (Credit times will vary depending on your financial institution).
For international orders, please contact us and request a Return Authorization based on the timeframe you have had the item. You will be responsible to pay for shipment charges for the return as well as any freight for exchanges.
DO YOU HAVE A PRICE MATCH POLICY?
If an item changes price within 7 days of purchase we will gladly price match it for you.
If we have not answered your question, please call 626-350-1700 or e-mail us at firstname.lastname@example.org.