THE MADRID JUMPSUIT TEA

SHIPPING POLICY

Shipping Policy & Costs

All domestic items will ship out within 1 - 2 days of purchase.  We determine the most efficient shipping carrier for your order.  The carriers that may be used are United Parcel Service (UPS) or Federal Express (FedEx).  All International orders will ship out via DHL. Tracking will be provided via email after order has shipped.  Federal Express, UPS and DHL deliveries occurs on Monday through Friday, excluding holidays.

FREE GROUND SHIPPING to U.S. customers for orders over $75.00. Ground shipments may take 3 to 5 business days to be delivered.

Orders under $75 – Shipping cost will be calculated upon check out and will be added to your order.

International orders – Shipping cost will be calculated upon check out and will be added to your order   

International Customs Fees - Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee.  We ship your package duties and taxes unpaid, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.  Please be aware that these charges are the customer’s responsibility and are beyond our control.  We advise that you contact your local customs office for information on what these charges might be.

Returns & Exchanges

If for any reason you are not satisfied with your purchase and would like to make a return, please refer to the following: 

You can return your purchase for up to 30 days from the shipping date on your original packing slip.

Promotional Items

• All SALE items are considered FINAL SALE. Reach out to Customer Service for advice before purchasing items considered FINAL SALE. 
• All items considered FINAL SALE cannot be exchanged or returned at any time.
• We only accept returns that were purchased via this website. We will not accept orders that were purchased from other retailers.
• Offers valid for a limited time and cannot be combined with any other offer, unless otherwise stated.
• Prices and availability are for a limited time and subject to change without notice.
• Offer is exclusive of taxes and shipping. 
• For Exchanges/Refunds on regular orders over $75, we will take care of one freight free exchange – providing customer with a FREE return shipping label. For orders below $75, you will be responsible for the return freight shipped to our Returns Department. For any returns made on discounted items or promotional order, minimum requirements must be met and satisfied otherwise the customer will be charged the original price as well as pay for the return shipping cost. If requested, our Customer Care team can provide a UPS Return Label at your expense (freight charges will be deducted from total refund.)

DaNang Returns
2105 Central Ave
South El Monte, CA 91733

To receive your Return Label and Return Authorization form (RA), please email our customer service care team to:  customerservice@danang.com

Please provide the following information:

• Purchase Order Number ( PO# ) or your Order number
• Please clearly identify which item(s) you will be returning
• Please state if the return is for a REFUND or an EXCHANGE

Once your return is received and processed, your refund will be credited back to the original form of payment. (Credit times will vary depending on your financial institutional or payment method).
 

Exchanges: If you are returning for an exchange, please state which new item(s) you would like to receive as a replacement:

• Style number
• Description
• Color
• Size

Once our Customer Care Team has provided you with a Return Label and RA form, please place RA form inside your return package and drop off at your nearest UPS location.

Once Return is received at our Return Department, your replacement order will be processed and released for shipment.  Any return without our prior RA or Return Label, the return process may take longer.

 
What is refundable or eligible for exchange?

• Merchandise must be in new, original and resalable condition.
• Items must be unworn, unwashed and with all labels, swing tags attached.
• If any item is returned violating our return policy, it will be returned back to the customer at customer’s expense.

DaNang will notify you via email of the rejected return and you will be required to supply us with a prepaid shipping label to send back item(s).  Items with odors, deodorant, pet hair, stains of any sort or markings will not be accepted for return or exchange, DaNang reserves the right to refuse a return.

Please note, DaNang can only process returns and exchanges that were purchased via the online store. Garments bought from department stores or specialty stores must be returned to the store in which it was purchased.

SALE items: All SALE items are final and will not be eligible for a refund. Exchanges can be made at customer’s expense.

Cancelling or Revising Orders: To cancel or revise an order you recently completed, within 30 minutes after order place, you can contact customer service clearly stating your reason for your cancellation and share your updated revision information. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders as quickly as possible, we cannot cancel, change or update an order once it has entered the shipping process. Customer will be responsible for all fee incurred for any changes, such as freight, restocking fees of 15%, etc.

Price Match policy: If an item changes price within 7 days of purchase, we will gladly price match it for you.

International Orders: We do not provide return labels for international orders. You will be responsible to pay for shipment charges for the return as well as any freight for exchanges. DaNang will not be responsible for any taxes/duties paid on the return.

Lost, Damaged & Stolen

DaNang is not responsible for any lost or damaged packages once it is shipped from our facility. If you have any questions, concerns, or comments regarding tracking or receiving for Domestic shipments, please contact UPS at 1-800-742-5877 (1-800-PICK-UPS®) or contact FedEx at 1-800-782-7892.  For International shipping, Please contact DHL at 1-800-225-5345. 

If you need further assistance, please e-mail us at customerservice@danang.com.